Platform Operations

Platform Operations & Ownership

We don't just build and hand off. We run your platform day-to-day with full operational accountability.

What we own

Continuous monitoring of uptime, performance, error rates, and security events. We know about problems before your users do.

Defined escalation procedures, root cause analysis, and post-mortem documentation. Clear accountability when things go wrong.

Regular security patching, dependency updates, vulnerability scanning, and compliance monitoring (SOC 2, GDPR, HIPAA where required).

Ongoing performance tuning, database optimization, caching strategies, and infrastructure scaling as traffic grows.

Automated backups, tested recovery procedures, and documented runbooks for catastrophic scenarios.

System architecture documentation, operational runbooks, and clear handoff processes if the relationship ever ends.

Fixed monthly cost for operational ownership. No surprise invoices when incidents happen—that's what you're paying us for.

Clear uptime targets, response time commitments, and escalation procedures. We're measured on outcomes, not hours worked.

Regular review meetings covering system health, incident post-mortems, security updates, and upcoming maintenance windows.

Dashboards showing uptime, performance metrics, security status, and operational costs. No surprises.